COMMUNITY MANAGEMENT
WHAT IS COMMUNITY MANAGEMENT?
Community management goes beyond content—it’s about fostering genuine relationships with your audience. At TM Content Collective, we take an active role in enhancing your social media presence, managing conversations, driving engagement, and ensuring your brand appears consistently.
This service is an elevation from Social Media Management and is ideal for businesses ready to hand over the reins for deeper, more strategic support.
Your audience expects connection, not just content. Community management ensures you're present even when you're offline, helping build trust, improve customer experience, and maximise your social media investment.
COMMENT AND INBOX MONITORING
What it is: Daily or frequent monitoring of comments, DMs, and post interactions to ensure prompt and thoughtful responses.
Benefits: Strengthens trust, improves customer service, and signals presence and care to your audience.
Clients can expect: Replies crafted in your brand’s tone, flagged messages requiring escalation, and a sense of reliability for your followers.
SERVICE BREAKDOWN
ENGAGEMENT AND OUTREACH
What it is: Proactive engagement with your existing and potential audience through likes, comments, shares, and relevant outreach.
Benefits: Increases visibility, encourages community growth, and positions your brand as approachable and invested.
Clients can expect: Strategic daily or weekly engagement activities designed to align with follower growth and reach goals.
CONTENT POSTING AND SCHEDULING
What it is: End-to-end responsibility for uploading and publishing content, including captions, hashtags, and scheduling tools.
Benefits: Saves time, removes friction from your workflow, and ensures seamless content deployment.
Clients can expect: Posts go out on-time and error-free, across agreed platforms, supported by pre-approved content calendars.
PLATFORM GROWTH STRATEGY AND REPORTING
What it is: Continuous analysis of engagement patterns, reach, and competitor activity to inform platform-specific adjustments.
Benefits: Keeps your content strategy responsive, competitive, and aligned with your evolving goals.
Clients can expect: Monthly growth insights, recommendations for new tactics, and agility in adapting to platform changes.